FAQS

To access our exclusive B2B buying portal for trade customers, please click here

So you can find the portal quickly in future, we recommend saving the login page to your toolbar favourites.

If you do not have a B2B account and you’re interested in setting one up, please contact us on 01299 270837 or e-mail beer@hobsons-brewery.co.uk

Publicans or retailers interested in stocking Hobsons award winning beer can give us a call at the brewery, we’ll talk you through our trade arrangements and set you up with your first delivery. Tel: 01299 270837 ask for Gavin.

A polypin of beer sometimes termed a ‘bag in box’ is a beer container consisting of a plastic bag in a rigid cardboard box, and a dispensing tap. Lasts approx seven days from opening if kept in a cool environment. The polypins are prepared without sediment, termed “bright” or “re-racked”. The beer does not require a period of settling when delivered and can be drunk straight away, however we do recommend it be stored in cellar temperature (13c or 56F). Hobsons polypins are ideal for parties and functions, we sell polypins in two sizes: 20 Litres = approx 36 pints 10 Litres = approx 18 pints

We would recommend ordering your polypin before midnight on Wednesday, we would then dispatch Thursday for Friday delivery. If you want to order in advance, you can do this by leaving your required delivery date in the Order Notes at checkout.

Full instructions on how to correctly dispense from your polypin can be found on the box. The beer does not require a period of settling when delivered and can be drunk straight away, however we do recommend it be stored somewhere cool.

7-10 days unopened, once opened we recommend 2-3 days to enjoy the beer at its best.

Hobsons gift vouchers can be redeemed on our online shop across all products apart from Pint365 hand-pulls and accessories. The voucher may be exchanged for goods of equal price to the face value of the voucher, or goods of a higher price, subject to payment of the difference. If redeemed for goods of a lower value, no change will be given. This voucher cannot be exchanged for cash and must be redeemed within 6 months of purchase. To redeem, enter the coupon code on your voucher at checkout. If you encounter any problems trying to redeem, please call the office on 01299 270837.

We sell two sizes of polypins 10 litres = approx 18 pints and 20 litres = approx 36 pints. You can order Champion Mild, Twisted Spire, Best Bitter, Shropstar, Old Prickly and Town Crier.

Through our courier service we can upgrade your delivery to a Saturday but there is a surcharge, please contact the brewery direct to arrange this 01299 270837.

The courier will leave a calling card, providing instructions for you to either arrange a new date for the courier to redeliver the parcel.

Hobsons Brewery currently only ship their products to addresses in England, Wales, Scotland excluding Highlands and Islands. Please contact the brewery direct for courier services and charges for special deliveries to Scotland Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All Hobsons bottled beers (apart from Twisted Spire which is carbonated), are bottle conditioned. This means a small amount of sediment is left in the bottle, allowing the beer to generate a small amount of fizz, creating tip-top condition in the glass and being as close a resemblance to cask beer as possible. Yeast sediment settles at the bottom of the bottle if stored & poured correctly (see bottle label for storage guidance), resulting in crystal clear beer. If you do notice any ‘bits’ in your beer, this will simply be disturbed sediment which is perfectly safe to drink.

Hobsons Bottle conditioned beers have a best before date stamped on the side of the bottle, this date is 12 – 18 months from the date of bottling. Guidance notes on how to store Hobsons bottles correctly are displayed on the bottle.

Make an account with us when you order to collect loyalty points you can redeem on future orders! For every £1 you spend on our online shop, you will collect 1 point. 1 point has a monetary value of £0.03. You can redeem your points off orders once you have at least 150 points (this equates to £4.50). The points will be assigned to your account once we have processed your order and will expire 6 months from the day they are assigned to your account. Make sure you subscribe to our newsletter to stay up to date and receive exclusive loyalty point bonus offers!

Unfortunately Hobsons Brewery Taproom is currently closed, with an increase in online orders the space is temporarily required as a packing room. Please rest assured that once we are in a position to host customers in the Taproom and organise brewery tours we will announce our plans for re-opening on social media and our website. If you’re looking to buy some beer to take away, you can still do this Mon – Fri, 9am – 5pm.

If you would like to contact a member of the team please call 01299 270837, email beer@hobsons-brewery.co.uk or complete the contact form.

Visitors are welcome to purchase bottled beers and polypins from the Brewery during office hours of 9.00am – 5.00pm Monday to Friday. Please can we ask you to order in advance by calling 01299 270837. If you are purchasing polypins please contact the Brewery in advance (at least 1 days notice required).